Shipping policy
Standard shipping within the continental USA, Alaska, Hawaii and Canada (excluding NU, NWT, YT) is FREE for orders $100 USD / $140 CAD and up. Orders under $100 USD / $140 CAD will incur a small shipping charge shown at checkout.
All international shipments will incur an additional cost. To get a quote, simply add the item(s) to your cart, and go to checkout. A list of available shipping methods and their corresponding prices will be displayed.
*In general, all in-stock items leave our warehouse within 1 business day. The average standard (non-expedited) shipping time is 4-6 business days within Canada, and 4-7 business days within the USA including order processing time. While we do our best to estimate shipping times, once a shipment leaves our warehouse with our courier(s) we do not have any control of delays due to logistics issues, mis-sorting, address corrections, weather, seasonal volume or other factors. Crafted Elements cannot be held liable for delays in shipping. If an item has arrived too late for you to use it, you can consult our refunds & return policy for help returning it.
Taxes, Duties, Brokerage & Tariffs On Shipments To The USA
All shipments originate from our manufacturing facility and warehouse in Guelph, Ontario, Canada. With the ever changing tariffs and regulations set by the current US Administration, there may be additional fees, tariffs or taxes due on shipments exported from Canada and imported into the USA.
Please be aware that we do not bill or collect these fees, duties or tariffs US Customs that does. If these fees apply, our courier of choice (usually UPS) will bill these fees to you in addition to a brokerage and disbursement fee for the administration costs of collecting and paying them on your behalf. We do not and cannot provide a refund or credit on fees levied on shipments due to US government policies. If you would like to address these tariffs and fees it is best that you do so with your government policy makers, or your vote during the next election.
Failure to pay these fees will result in your shipment being held by UPS and eventually destroyed or returned to us. Shipments that are returned as declined or undeliverable will be refunded, LESS the original cost of shipping to us, and LESS any fees incurred by us in the reimport or return of the shipment, as per our refund policies found here.
Order Changes, Cancellations And Address Change Policy
While we would love to be able to accommodate order changes or shipping address corrections we rely on the customer to carefully review their order before submitting.
As our order volume has increased and logistics team has grown it's not uncommon for us to process, pick and pack orders within minutes of them being placed (during business hours).
With that said, you can contact us to request an order modification or cancellation, but there is no guarantee we will review it before your order ships. Customer service e-mails are generally only reviewed in the late afternoon or evenings.
Making changes to orders or shipping addresses especially after they are already processed is time consuming.
If your order has already been shipped and the address entered is incorrect we recommend using UPS MyChoice or reaching out to UPS at 1 (800) 742-5877 to see if an address change can be made before a delivery attempt. We will not be held responsible, and no refund will be given if an order is delivered to a wrong address submitted by the customer. Shipments that are returned to us due to incorrect addresses will be refunded, less the cost of the original shipping, return shipping and handling fees if applicable.