No one likes to get an incomplete or wrong shipment. However, before we can address your request check the following:
Review the shipping label on the box or boxes you received. Look at the top right where it says the box number. This tells you what box you have and how many boxes in total are part of the shipment.
If it’s “Box 1 of 1” then you have the entire shipment, but if it’s a 2 or 3 box shipment and you only have one box (or less boxes than the total amount shipped) this means the rest of the boxes are still on their way. Unfortunately, UPS likes to split up multi-box shipments sometimes (well… often) and this is especially true for products like router sleds where there is a small box, and then one or two long heavy boxes.
Never fear though! There is a way you can find out where the rest of the shipment is:
Go to your shipment confirmation email and click on the tracking number (It usually starts with a 1ZV______).
If you can’t find your shipment confirmation e-mail, just go to your order confirmation and click on “View Your Order”. This should load the order information page and display the tracking number somewhere on that page.
Once you click on the tracking number (or have copied and pasted it into the UPS.com website) you will see the most up to date information. We know it will say “It’s Been Delivered”….. (a bit misleading, no?). Stay with us…
On the UPS tracking page, scroll all the way down until you see the grey bar that says “Other Packages In This Shipment”. Click on that grey bar, it will drop down to display the tracking numbers of the other boxes and when they are expected to arrive.
